FAQ

home-cleaning-services-faq

Will I need to sign a contract?
At www.AuntieClean.com, there is no need to sign any contract. Let us tied you down with our efficient cleaning and competitive pricing.

How do I pay for my cleaning services?
Payment can done before or after the cleaning. We accept cash payment only.

What do I need to provide for the cleaning?
As most of our cleaners do not drive, it will be a difficult for them to bring their cleaning aids. You need to provide them with basic cleaning aids and agents such as mop, bucket, broom,vacuum cleaner, bleach for and floor and toilet cleaning, etc.

What is the cleaning hour?
9am to 9pm daily (including weekends and public holidays).

How many days in advance should i inform about my required cleaning services? 
We encourage our customers to give us 2 days notice so we could plan our cleaners’ schedule. However, if our cleaners are available, we can arrange the cleaning in 2 hours time.

Can I customise my cleaning requirements instead of following the cleaning checklist?
Yes you can. Just let our friendly cleaner knows what you need her to focus on. We are sure that she will get it done.

The cleaning is awesome! How do i reward the cleaner?
We believe by engaging them again will be their biggest motivation. If you are comfortable, you can also tip them. Alternatively, you can always leave a testimonial with us.

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